Exceptions to the one-household bubble rule

If you live alone, you can join up with another person living alone or a small household. You must live in the same neighbourhood and not interact with anyone else. You cannot join up with more than one household or bubble.

Do not meet up with other friends, family and whānau, or allow them to enter your home. If you want to speak to someone who is not in your bubble, use the phone, video calls, messaging apps or other means of contact to check in and stay in touch.

For more information check out https://covid19.govt.nz/help-and-advice/for-everyone/staying-at-home-and-self-isolation/

Counselling Services During Lock Down

Free Phone Counselling Services

Male Support Services Waikato would like to offer the following service to help whanau, workers and the community.

As a result of the current situation with the Covid-19 virus we fully understand the pressures and stress that will be placed on the community and particularly whanau. To help alleviate this we have set up a free counselling service. This will be available for the next 6 weeks after which it will be reassessed.

We have a list of 20 registered, accredited, vetted and professional counsellors available looking to support you.

Currently this is available for the Waikato Community but also those in the Bay of Plenty and King Country, where our arm often reaches.

It is available to all ages as we understand, that our youth and younger will also be under duress.

There is no limit to the sessions.

This is for both Males and Females

How to access this

Phone 0800677289, option 0

If between 8 and 5 your call will be answered. You only need to provide a name and contact number which will be allocated to a counsellor to make contact. Outside of these hours please leave a message with you name and number. We aim to have everyone contacted within 24hrs if not immediately.

This has been made possible through the good will and reduced rate of our counsellors. We have also received funding from the Gallagher Group. Further funding is being considered by Trust Waikato and partners. We will list once confirmed.

Please make use of this service even if just for a chat

MSS Waikato



Prepared by Delia Edmeades, March 2020

Create a Personal Support Network

In addition to your immediate ‘lockdown bubble’ it is recommended that you create a personal support network made up of 1-2 individuals who will check on you, ensure your wellness and give assistance if needed. These people should preferably live nearby, one of whom may be your church phone-tree buddy.

This network may consist of

·       family members

·       friends

·       neighbours

·       church/club contacts

Important things to implement with your personal support network:

1.     If you live alone make arrangements for your support network to call emergency services if

·       you have not answered repeated phone calls

·       neighbours have noticed a lack of regular activity e.g. curtains not drawn; lights not on at night; garage door not opened; papers not cleared from the letterbox.

·       you have not called in to your regular online meeting such as your home group

N.B. Behaviour patterns have changed since the country went into lockdown, so make a point of letting your neighbours know of something that you will do each day.  Have your immediate family contact you by phone/text message each day.

Exchange important keys with your family members or tell your support persons where to find a spare key. Install a ‘lock box’ where spare keys can be kept and give the combination number to trusted family members and friends. 

Make sure you are sure of the emergency number for New Zealand 111, and that you know how to make an SOS call on your cell phone. e.g. for an iPhone version 7 or earlier you press the side/top power button five times in a row; an emergency SOS slider will appear and if you swipe the slider from left to right, emergency services are called. Check online manuals for other phones or later versions of the iPhone.  This call will go out to all emergency numbers you have listed in your phone.  Otherwise simply dial 111.

Use a health app on your phone to store health information.  Emergency services know how to do this on an iPhone if in ‘settings’ you make your medical ID available from you locked screen.  Be sure you set ‘Show When Locked’ when you set up this or similar apps.  Make sure all of your details are up to date, particularly for medications you are taking.

3.     Make sure the people in your bubble and/or your support persons know where to find emergency contact information for your GP and your dentist.  Make a list for the fridge door which includes emergency numbers for the ambulance and police.

4.     Agree on the best contact method your network (landline or cell phone) and notify them if you have a medical alarm. Leave written permission for your network to be notified by the first response team.  Please understand that it may not be possible for anyone to accompany you in the ambulance during the current crisis.

5.     Update your home phone and cell phone contact lists with easy to find multiple entries on each device e.g. list under Doctor/Medical Centre/Doctor’s actual name. This means the phone number for your medical centre will show up in three places so that anyone should be able to find it.

If you have symptoms of the coronavirus, call the NZ Covid-19 Healthline on 0800 358 5453 (don’t delay – you must allow for wait times)

8.     Keep a ‘life tube’ or clearly marked envelope on top of your fridge containing your medical information sheet (attached) with complete medical information, one for each person in your ‘bubble’.  Place a sticker or post-it note on the fridge door so that emergency responders and family members are aware that this information is available. Exchange this information if you wish, with a trusted family member or support person.  Be sure to keep this information up to date.

Learn about each other's needs and how to help each other if you or a person in your bubble is hospitalised

feeding pets

know how to make arrangements if further in home care should be required

·       watering and caring for house plants

·       emptying out the fridge if you are hospitalized

·       arrange for cancellation of newspapers

·       arrange for collection and redelivery of mail

·       arrange for lawn mowing if necessary

·       make sure there are arrangements in place for shopping and food preparation if needed by those still at home

Should you be hospitalised, make sure the person who has your Power of Attorney for Property, knows where to find

Your ID – e.g driver’s licence, passport

Appoint a Power of Attorney for Personal Care and Welfare to act on your behalf should you become unable to communicate. N.B.  Ventilator-dependent patients in the ICU often experience difficulties with communication, due to intubation.

·       Bank account and credit card details

·       IRD records

·       Insurance policies

·       House title, mortgage information

·       Address book, contact lists for wider friends and family


Filling Out Your Life Tube Information

1.    At the top of the form write Last Updated with today’s date.

2.    Fill in your personal details – print your information using capital letters.

a.     For ‘religion’ write the name of your church and put (please contact) in brackets if you would like the church office/pastor notified.

3.    Tick the ‘Yes’ or ‘No’ boxes for medical alarm information.

4.    Fill in information for your GP or primary doctor.  If you are under specialist care, include this information alongside the name of your GP OR on the back of the form in the bottom section.

5.    Be honest about your medical conditions!  Fill in as much detail as you can, as this is all useful information to first responders and paramedics. (Complete this at home if you need to).

6.    Write out a full list of ALL medicines, including over the counter medicines, vitamins or homeopathic medicines.

7.    Make sure you keep your medicines in one place, in a clean, dry environment.  A plastic box with a snap lock lid is ideal.  Label your box clearly and keep in an easy to locate place such as a kitchen cupboard, or bedside cabinet.  Make sure they are out of the reach of children.  Fill in the right hand column on the form as best you can – complete at home.

8.    Allergies – it is important to remember to write in ANY allergic reaction you might have had, even if it was a long time ago.  Medicines, foods, insects etc.

9.    Name your next of kin even if they live overseas. Use both columns if necessary and ‘white out’ unnecessary information.  Keep your family members informed, and let them know you have filled out this form.

10.Think carefully about who you wish to name as an emergency contact.  Decide who should be called first, with a backup second person.  Make sure the people you name are not going to panic; will not become upset if they are called; and are in a good state of health themselves.

11.Name your Pharmacist is useful for medical personnel if they need to check current doses of any medication you might be on.

12.Name your Lawyer (optional), but it is useful for your next of kin to have this information available.

13.Name the people who have Enduring Power of Attorney  so that if you are unable to make decisions for yourself, your contact people, emergency staff and/or hospital staff will know who to call.  Note that only people named as your EPOA can legally make decisions about your property and sign on your behalf.  The person with EPOA for health and welfare can ONLY act on your behalf if you are medically certified as being unable to speak for yourself.

14.Fill in other relevant details such as what should happen to any pets in your care.


For urgent financial help during COVID-19 please contact the office by email or the Ministry of Social Development.

The Salvation Army Food Bank 

The Salvation Army Food Bank is open and can be contacted by telephone on 07 827 4723 or after hours on 021 1590296.  When the call is answered a brief assessment will be carried out and a food parcel will be provided.  No physical appointments will be made.  If a call is not answered immediately please leave a message  and you will be called back within 24 hours. Pick up of food parcels will be a ‘Drive Thru’ type system.  You will asked to come to the center at a set time, drive through the front part of our building (they have a ‘U’ shaped entrance way with two driveways), there will be a runner to the vehicle and  food will be placed straight into the car. If you cannot get to the ‘Drive Thru’, alternative arrangements will be made.

Citizens Advice 

Citizens Advice can also be contacted by  email on cambridge@cab.org.nz or via the website cab.org.nz or by telephone on 0800 367 222.  If your call is not answered please leave a message and contact details  on the answerphone 827 4855 as this is being cleared daily until the diversion is in place.

The St John Health Shuttle 

The St John Health Shuttle is closed to all but critical patient treatment e.g. dialysis. Transport will be arranged for anyone in this situation.


This product has been added to your cart